LifeLink Prodigy Medical Alert System

Pros It works and blows away the competition for price. It gives us all security in that if something where to happen, even the flu, it is easily accessible. It could be used as another reviewer mentioned to make a one button phone call - like a bedside bell only better. The customer service of the company is excellent. The pendant didn't work when we got this device and they instantly sent out a new one. It is very nice that it will call a bunch of numbers (one at a time) until it reaches someone (including 911 but it will call that last if it doesn't reach someone). Cons (all not too irksome - but worth knowing about) The voice that speaks when you set up the clock and numbers is very very loud. We all shrink away from it. The setup is more difficult if you only have old fashioned corded phones. I thought the machine was broken because I couldn't set it up via the attached handset. Customer service explained that if I had a cordless phone base unit plugged into the life link prodigy I could use my telephone handset, but the unit pulls too much power from a corded phone? I had to set it up remotely with my cell phone. If you don't do the test call and maybe we didn't set the clock either when we first got it, you might (like us) receive a test call at 3 am and think your mom or dad has an emergency. Worse yet, the person who has the device in their room will be woken to a very loud siren! I also have a 3 month reminder to make a test call, because it scares me, if I don't remember it's probably a test call. They are only required every 3 months. As someone else mentioned, the device doesn't like long phone conversations. After a while the booming voice reminds you to hang up the phone. However it doesn't say a word if another phone is off the hook even. It's only the phone attached to the device that has this problem. I now just turn off the power if I'm using that particular phone, but I often forget to turn it back on.

I had to replace my old lifelink prodigy which I loved and it worked well because it was acting up and I could not get in contact with the company for any assistance. The new one will only let me put one contact # in, even though the instructions state I could put up to 8 contact #. I have looked everywhere but cannot seem to find any contact info at all. I feel like a bought a product that once was great but now has slipped to not willing even give a contact info. I rate my second lifelink as a poor product.

I bought this thing and half the time the pendant doesn't work. most of the time it can't understand that I'm hitting buttons in the setup mode whether I'm using the home phone or remoting in. I don't know if it's working half the time and my father depends on it. I can't get hold of a customer service person. I'm fairly tech savvy generally. I don't know if I received a defective one, but this thing is not working right. I put off writing this review thinking maybe one day I'll figure it out and get the hang of it. I've had it for nearly a year and most of the time, it's been not operative.

Got this for my 89-year-old mother who still lives alone. She loves it, finds it easy to use and keep handy. The only really, really, really irritating thing is that when she is talking on the phone, the speaker constantly reminds her -loudly- that the phone is not available for emergency calling!!! She called the company and they said that's the way it works, sorry. This is very irritating, but overall the system works great. We LIKE being able to set it up to call me first, then 911. She feels better about that too.

This is a great, relatively inexpensive method of making sure help can be on the way anytime it's needed. Easy to set up, no monitoring fees, regular test calls to insure the system works, (if you want). A lot of peace of mind if you have someone elderly counting on you.

Carefully read what the Lifelink Prodigy Medical Alert System will and won't do!!! I recently purchased this system for my 91 year old mother directly from Matrix Interactive LLC with two additional remotes. Opening the box upon receipt, the first documentation I came across thanked me for my purchase and went into how I could earn referral bonuses...a little distasteful and an indicator of what kind of company I was dealing with. Setting up the system was relatively easy, but testing revealed that 2-way communication only worked if my mother was in close proximity to the base speaker phone unit. Though Lifelink claims a 300 ft range, the only thing that range applies to is that when the pendant button is pushed, the system will start dialing the numbers programmed into the base unit...there is no guarantee that you will be able to communicate with the individual wearing the pendant. If the individual requiring assistance is outside the house, or in a bathroom away from the base unit, you are out of luck. I called customer service about this issue and was told that it really wasn't a problem and that I should just call a neighbor and ask them to go over there to see if there was a medical emergency...ARE YOU KIDDING ME? I asked for a return merchandise authorization, was told there would be a restocking fee (despite this still being within the "risk free" trial period. Trying this system cost me over $50, including return postage. I immediately purchased the Logicmark Freedom Alert and couldn't be happier...it actually has a 2-way communication through the pendant and twice the range! There have been several accidental "activations" which have been immediately resolved by being able to communicate with my mother through her pendant...no neighbors or any other third parties involved! Disclosure: I am not affiliated with either company. I am a consumer sharing my experience gained through actually purchasing and using both of the above systems at retail prices.

Easy to install